1. General Refund Terms

1.1. Eligibility for Refund
- Refunds are only available for services that have been paid for and have not yet commenced.
- Refund requests must be made within 14 days of the payment date.
- Refunds are not available for services that have been partially or fully completed.

1.2. Non-Refundable Services
- Custom software development projects that have commenced.
- Digital marketing campaigns that have been initiated.
- Any third-party costs or fees incurred on behalf of the client (e.g., advertising costs, third-party software licenses).

2. Refund Process

2.1. Initiating a Refund Request
- To request a refund, please contact our support team at support@compitcom.com with your order details and the reason for the refund.
- Our team will review your request and respond within 5 business days.

2.2. Approval and Processing
- If your refund request is approved, the refund will be processed within 10 business days.
- Refunds will be issued to the original payment method used at the time of purchase.

3. Partial Refunds

3.1. Eligibility for Partial Refunds
- Partial refunds may be granted for ongoing projects if the client decides to terminate the project before completion.
- The amount of the partial refund will be calculated based on the proportion of the work completed up to the point of cancellation.

4. Service Cancellations

4.1. Cancellation by Compitcom
- Compitcom reserves the right to cancel any service at its discretion. In such cases, a full refund will be provided to the client.

4.2. Cancellation by the Client
- Clients may cancel their services by providing written notice to Compitcom. Refund eligibility will be determined based on the status of the project as outlined in sections 1 and 3.

5. Dispute Resolution

5.1. Disputes and Chargebacks
- In the event of a dispute, we encourage clients to contact us directly to resolve the issue. Chargebacks initiated without prior communication may result in additional fees.