1. General Refund Terms

Refunds are subject to the conditions outlined below and are evaluated on a case-by-case basis.

1.1 Eligibility for Refund

• Refunds are available only for services that have been paid for and have not yet commenced.
• Refund requests must be submitted within 14 days from the payment date.
• Refunds are not applicable for services that are partially or fully completed.

1.2 Non-Refundable Services

• Custom software development projects that have commenced
• Digital marketing campaigns that have been initiated
• Third-party costs incurred on behalf of the client, including advertising fees and third-party software licenses

2. Refund Process

2.1 Initiating a Refund Request

• Refund requests must be sent to support@compitcom.com along with order details and the reason for the refund.
• Our support team will review the request and respond within 5 business days.

2.2 Approval and Processing

• Approved refunds will be processed within 10 business days.
• Refunds will be credited back to the original payment method used at the time of purchase.

3. Partial Refunds

Partial refunds may be applicable under specific circumstances as described below.

3.1 Eligibility for Partial Refunds

• Partial refunds may be granted for ongoing projects that are terminated before completion.
• The refundable amount will be calculated based on the portion of work completed up to the cancellation date.

4. Service Cancellations

4.1 Cancellation by Compitcom

Compitcom Digital Solutions Pvt. Ltd. reserves the right to cancel any service at its discretion. In such cases, a full refund will be issued to the client.

4.2 Cancellation by the Client

Clients may cancel services by providing written notice to Compitcom. Refund eligibility will be determined based on the project status and the applicable sections of this policy.

5. Dispute Resolution

5.1 Disputes and Chargebacks

In case of a dispute, clients are encouraged to contact us directly for resolution. Chargebacks initiated without prior communication may result in additional fees or service suspension.